Job Description

Welcome to Montage Health’s application process!

Job Description:

Serves as the liaison between the staff, technology teams, and support teams. Utilizes application expert knowledge and tools to optimize applications. Develops strategies for change management and system performance improvement. Collaborates with users and vendors in resolving system problems. Participates in planning, building, evaluating, testing, implementing, and documenting new processes, modules, screens, and interfaces for business systems. Guides application users in identifying functional requirements and implementing effective information support systems. Guides system users in evaluating their processes in order to define, simplify, and automate the activities comprising each process. Recommends automated solutions. Leads small projects. Must be able to effectively utilize incident management tools and procedures to accurately track and escalate issues. A wide degree of creativity and latitude is expected. 

Responsibilities 
*     Utilize technical background and subject matter expertise to build, enhance, and support assigned applications. 
*     Serve as a resource in promoting the understanding, integration, and application of information technology in healthcare settings and workflows. 
*     Develop and maintain an understanding of clinical, technical, and operational workflows to properly optimize assigned applications.
*     Provide support to end users while overseeing software implementations, updates, new version releases, and documentation of project issues along with resolutions. 
*     Develop strategies for change management, system performance improvement, testing, validation, and maintenance of assigned applications. 
*     Complete testing and workflow validation of assigned applications and modifications before implementation into all environments. 
*     Guide system users in evaluating their processes to define, simplify, and automate the activities comprising each process.  
*     Collaborate with end users and vendors to troubleshoot and resolve technical problems. 
*     Maintain focus on customer service and responsiveness.
*     Generate reports and provide excellent communication both written and verbal. 
*     Must be able to effectively utilize incident management tools and procedures to accurately track and escalate issues. 
*     Follow HIT standard operating procedures, polices, and use organizational standard templates.
*     Must be detail oriented, organized, and effectively lead small projects. 
*     Participate in on call coverage rotation as assigned. 

Experience
*     Previous work as a systems analyst.
*     Enterprise application support and experience troubleshooting software. 
*     Knowledge of clinical and/or business workflows. 
*     Experience with application configuration tools to support clinical or business systems. 
*     Strong organizational and time management skills with the ability to effectively prioritize and execute multiple tasks in a high-pressure environment. 
*     Detail oriented with a desire and ability to learn quickly. 
*     Ability to work productively in teams and independently. 
*     Self-motivated and flexible to accommodate changes in clinical and business strategies.
*     Excellent verbal and written communication skills. 
*     Customer-service oriented with strong interpersonal skills and the ability to communicate effectively with all levels of staff. 
*     Working knowledge of Microsoft Office products (Word, Excel, Visio).
*     IT issue tracking software or "ticketing" systems (e.g., Service Now).
 

Education:

Bachelor Degree in Computer Sciences, Health Information Systems, or Business Management. Experience with project implementations. Two or more years’ experience supporting technology systems. 

Licensure/Certifications:

Set and meet annual goals to keep competencies required to perform the job.
 

Equal Opportunity Employer

Salary Range (based on years of applicable experience)

$105,601 to $141,190

#LI-AC1

Assigned Work Hours:

Full time (exempt)

Position Type:

Regular

Pay Range (based on years of applicable experience):

$50.77

to

$67.88

#HIT

Application Instructions