Job Description

Welcome to Montage Health’s application process!

Job Description:

Under the leadership of the Instructional Design and Communication Manager, the Instructional Designer is responsible for supporting all aspects of end user education in their assigned applications. This position collaborates with application analysts and subject matter experts to create, maintain, and deliver engaging, accurate, and informative educational materials focused on Montage Health’s Electronic Medical Record system, Epic.

The individual in this position is responsible for assessing training needs, providing resources, and delivering end-user training and support for physicians, advanced care practitioners, clinical support staff, administrative support staff as well as the management team. The Instructional Designer is first point of contact for all training and communication-related needs. This role manages projects relating to workflow optimization, upgrades, and other operational support aligned with the strategic plans of Montage Health and Health Information Technology.

Important dimensions of this position consist of quality work, professional commitment, time management, teamwork, interpersonal skills, safety, good public/customer relations, a commitment to confidentiality and the ethical standards of the healthcare industry, and a broad clerical knowledge.


  • Mastering knowledge of assigned application(s) and applied workflows (technical and operational)
  • Design workflow-based training content in collaboration with analysts, and operational subject matter experts
  • Development, testing, validation and maintenance of the Epic Training Environment or other training environments
  • Teaching Credentialed Trainers and super users who will assist with classroom training for end users. This will include monitoring the trainer’s adherence to course curriculum, knowledge of applicable workflow, and overall Epic and non-Epic system knowledge
  • Developing and maintaining an in-depth understanding of technical and operational workflows to properly develop training curriculum and related materials
  • Designing and developing modes of assessment, quizzes, exams and other methods to measure effective knowledge transfer
  • Conduct training as needed for staff utilizing Epic and non-Epic applications
  • Leading educational efforts stemming from software implementations, upgrades, and updates.
  • Provide support to end users for software implementations, updates, and new version releases and document project issues
  • Participating in testing and workflow validation of assigned applications and modifications before implementation into training and production environments
  • Assisting application analysts in gathering end user requirements and evaluating workflows by working directly with end users
  • Create engaging and accurate learning activities with compelling course content
  • Maintain fluency in the field of online learning and assigned applications to apply trends and best practices in learning technologies and instructional design
  • Ensure all classroom training and related materials adhere to Montage Health’s policies and procedures
  • Follow team standard operating procedures, polices, and use organization standard templates
  • Management of time in regard to projects, upgrades, and standard daily work.
  • Other duties as assigned

HIT departmental responsibilities

  • Maintaining focus on customer service and responsiveness
  • Excellent communication both written and verbal
  • Troubleshoot technical issues
  • Use of HIT tools, applications, and processes
  • Maintain fluency in HIT and industry best practices, tools, applications, and processes
  • Follow departmental and organizational policies and procedures


Required Experience:

  • Education program planning and instructional design
  • Development of training materials
  • Proficiency with SnagIt, Camtasia, Captivate or other instructional design software
  • Excellent written and oral communication skills
  • Presenting classroom material and coaching learners
  • Assessment and evaluation methods of transfer of knowledge
  • Customer service
  • Microsoft Office products

Preferred Experience:

  • Epic software knowledge
  • IT issue tracking software or "ticketing" systems e.g. ServiceNow
  • Adult education program planning and instructional design
  • Learning Management Systems and applied use for an organization
  • IT issue tracking software or "ticketing" systems e.g. ServiceNow
  • Healthcare background
  • RN Degree or Clinical Licensure


Bachelor’s degree in healthcare, informatics, education, business, project management, or information systems required. Equivalent experience may be substituted.

Equal Opportunity Employer

Salary Range (based on years of applicable experience)

$139,963 to $187,158


Assigned Work Hours:

Full Time (Exempt)

Position Type:


Pay Range (based on years of applicable experience):




Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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