Care Improvement & Innovation Project Manager
Welcome to Montage Health’s application process!
Reports to the Care Improvement & Innovation (CII) Director. Improve care by increasing value to our patients. To achieve this goal, Care Improvement & Innovation Project Managers apply Lean principles to improve processes, Change Management to support people through change, and Project Management to achieve goals. As teams engage in improvement, the CII Project Manager serves as a coach to develop a culture where people are empowered as daily problem solvers, leaders are coaches, and all are working in alignment toward shared goals.
Under the leadership of the CII Director, the CII Project Manager is responsible for guiding the success of complex enterprise-wide projects that contribute to executing the Health System's Strategic Plan. The CII Project Manager is responsible for all end-to-end aspects of the project, including planning, budgeting, implementation, stakeholder management, communication, and measurement.
The Project Manager works collaboratively with enterprise-wide stakeholders including Health Information Technology, Clinical Operations, Marketing and Communications, Health Information Management, Population Health, The Montage Health Foundation, and Risk/Compliance, and is a continuous advocate for the Voice of the Community Member by keeping the patient/individual at the center of all discussions and decisions. CII Managers coach all levels from frontline staff, process owners, executives, and medical staff at throughout the improvement process. CII Managers are often called on to lead improvement activities where intervention is needed due to strategic imperatives, patient safety, regulatory requirements, or other "stop-the-line" needs.
Lead for Measurable Improvement: Lead the transformation of an assigned process, operational area, or project where significant improvement is desired of outcomes, patient/family experience or workflow.
Partner with Executive Sponsors to set goals, advise on improvement methods and courses of action
Partner with learners on the Lean Leadership Certification path as they lead improvement activities
Coach leaders as they deploy new standard work to their teams to achieve and sustain improvements
Apply Sound Scientific Method: Quantify current state challenges by conducting primary source data collection and mining system data to establish baselines for improvement. Analyze data to find root causes and propose improvement targets. Monitor performance over time to determine the efficacy of improvement interventions.
Teach the Concepts and Tools: Serve as faculty for the Lean Leadership Executive Education Certification Program. Faculty has a deep understanding of the content including improvement methods and leadership skills needed for lasting improvement. Faculty must be certified as a competent and effective conveyer of the curriculum.
Advocate for the Patient’s Perspective: Advocate continually for value from the patient’s perspective in improvement work, incorporating Patient Experience feedback and measurement into the definition of successful change.
Champion Frontline Empowerment: Advocate continually for respect for the worker by empowering the frontline as improvers of their own work and incorporating Change Management strategies throughout implementation.
Execute the Plan: Serve as Project Manager to convene cross-functional groups across the system of care to accomplish a task or achieve an outcome. Practice exceptional group facilitation, expectation setting, accountability, issue resolution, and deliverable creation.
Engage and Inspire: Communicate continually to promote the underlying philosophies of continuously striving for improvement, experimentation (PDCA), respect for people, teamwork, transparency, and leaders as coaches. Communicate the story of improvement experienced by Montage Health as we strive to set a new standard for our patients.
Develop Future Leaders: CII Project Managers actively engage in their own Leadership Development to become more skilled leaders as they serve the organization now and in the future. Coach others in the organization as they engage in developing their own leadership skills.
Model an Improvement Culture: Create a culture where everyone is responsible for improvement and all have a healthy dissatisfaction with the status quo.
Minimum of three years of experience within Chomp, Montage Health, or leading Lean initiatives (healthcare preferred). Demonstrated success in leading and sustaining improvement. Proven facilitation skills and ability to energize others to productive action. Must be able to work closely with others to collaborate on completion of common goals. Willing and able to train others to advance the Lean culture in a fast-paced and evolving organization. Must excel high pressure situations. Healthy dissatisfaction with the status quo. Demonstrated mastery of the MSOffice Suite products.
Bachelor’s degree or equivalent work experience is required.
Completion of Lean certification within 2 years.
Equal opportunity employer.
Assigned Work Hours:
Weekdays, daytime hours
Pay Range (based on years of applicable experience):$51.00
Pay: up to $68.20/hour
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Job Status: Full Time
Job Reference #: 2024-173