Assistant Director, Patient Business Services

Welcome to Montage Health’s application process!

Job Description:

Under the leadership of the department director, the assistant director collaborates with the director in planning, goal setting, developing department budgets, and coordinating supplies/equipment, staffing, and care/service to carry out the department’s responsibilities in an efficient and effective manner in conjunction with and support of Community Hospital’s strategic plan.

The assistant director is responsible and accountable for assigned tasks such as supervising the department’s daily operations, including but not limited to, being a resource and role model to staff for problem resolution with issues with patient care, service delivery, safety, supplies, equipment, computer software, and customer concerns.

The assistant director ensures staff have the appropriate orientation/training and competence for the care/service provided and that all staff adhere to Exceeding Expectations standards for professional conduct. This is achieved through supportive training, coaching, developing, evaluating staff performance, policy/procedure enforcement, and corrective action, if necessary.

The assistant director plays a major role in supporting quality initiatives through ensuring compliance with regulatory requirements, collection and analysis of quality and performance improvement data, assisting with development of future performance improvement targets and quality initiatives, and development or revision of department policies and procedures, as needed.

The assistant director supports financial viability with attention on expenses, revenue, utilization and productivity in assigned cost centers, and tactical execution of Lean concepts.

Will assume the duties of the Director of Patient Business Office in his/her absence.

Experience:

3-5 years of managerial experience, experience with technical aspects of hospital information system for patient accounting, working knowledge of hospital function, procedures, reimbursement, patient accounting, patient access, medical terminology, Federal and State regulations and managed care concepts. Working knowledge of hospital revenue cycle. Epic system experience is preferred

Demonstrated ability in problem-solving, personnel management, organization, and interpersonal communication.

Demonstrated ability to maintain positive professional demeanor in a demanding environment with potential for conflict. Proven ability to lead high performing teams.

Ability to transfer knowledge regarding patient accounting to staff and subordinates, ability to represent the hospital in meetings or discussions with third party payers, vendors, regulators, auditors, etc.   

Education:

Bachelor’s degree is preferred.

Equal Opportunity Employer

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Assigned Work Hours:

Full-time (exempt)

Position Type:

Annual Pay:

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