Welcome to Montage Health’s application process!

Job Description:

Systems Analyst II is a subject matter expert in their assigned application area and is responsible for supporting all aspects of build, maintenance, break/fix and optimization without the assistance of other managers, leads, or analysts relative to their subject matter area. This position is often consulted for their expertise and collaborates with other application analysts, Clinical Informatics, Instructional Designers, stakeholders, and users.  This position not only maintains and optimizes Montage’s business and enterprise applications, but often recommends areas of optimization and opportunities to continuously improve their value.

Responsibilities include but are not limited to:

Development, testing, validation, and maintenance of assigned applications. Utilize technical background and subject matter expertise to build and support the application. Serve as a resource in promoting the understanding, integration, and application of information technology in healthcare settings and workflows. Develop and maintain an understanding of clinical, technical, and operational workflows to properly optimize the assigned application. Gather end user requirements to ensure optimal configuration and use of assigned applications. Provide support to end users for software implementations, updates, new version releases, and documentation of project issues along with resolutions. Complete testing and workflow validation of assigned applications and modifications before implementation into all environments. Oversee implementation of service updates and upgrades. Participate in call coverage rotation as assigned. Follow organizational, departmental, and team standard operating procedures and policies, using the organization’s standard templates as needed. Maintain focus on customer service, responsiveness, and excellent communication, both written and verbal. Troubleshoot and resolve technical problems. Maintain fluency in HIT and industry best practices, tools, applications, certifications, and processes. Evaluate and recommend solutions for complex projects and workflows by working directly with end users and HIT staff across the organization. Serve as the primary contributor when troubleshooting problems and recommending solutions. Master of application design, dependencies, and interrelationships with other connected systems and modules.

On-site preferred. 

Experience

• Four or more years’ experience supporting technology systems, including previous work as a systems analyst.
• Enterprise application support, including troubleshooting software and its configuration.
• Knowledge of clinical and/or business workflows in Healthcare IT environment.
• Experience with project implementations and project management.
• Data collection and aggregation skills, including SQL, Excel, Tableau or similar.
• Strong analytical skills, including a thorough understanding of how to interpret clinical and business needs and translating them into application and operational requirements.
• Working knowledge of IT infrastructure.
• Understanding of industry standard message and record formats (e.g. HL7, X12, XML) as well as common system integration technologies.
• Strong organizational and time management skills with the ability to effectively prioritize and execute multiple tasks in a high-pressure environment.
• Detail oriented with a desire and ability to learn quickly.
• Ability to work productively in teams and independently.
• Self-motivated and flexible to accommodate changes in clinical and business strategies.
• Excellent verbal and written communication skills.
• Customer-service oriented with strong interpersonal skills and the ability to communicate effectively with all levels of staff.
• Proficiency with Microsoft Office products (Word, Excel, Visio).

Education

Bachelor’s degree

Licensure/Certifications

N/A

Equal Opportunity Employer

Salary Range (based on years of applicable experience)

$113,817 to $152,193

Assigned Work Hours:

Full time (exempt)

Position Type:

Pay Range (based on years of applicable experience):

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