Welcome to Montage Health’s application process!

Job Description:

Position Summary

The Epic Environment Management Lead oversees change control processes and coordinates key Epic environment activities including updates, upgrades, and build migration, in compliance with relevant ITIL service management practices.  As a liaison between application and technical teams supporting Epic, the person coordinates technical aspects of Epic maintenance and support activities involving multiple teams.

Responsibilities

• Coordinating and communicating the Epic environment strategy, including data migration methods and schedules
• Coordinating existing change control processes to include Epic components and build
• Participating in or leading Epic change control, upgrade planning, maintenance window planning, and go-live planning committees, including Epic Release Authorization approval process
• Monitoring and optimizing Epic data migration strategies, overseeing large data loads and proper setting of environment controls
• Coordinating and managing Epic upgrade and update activities
• Tracking update and patch levels for each production and non-production Epic environment and servers
• Creating and maintaining documentation for use in Epic infrastructure configuration, maintenance, and upgrade planning
• Communicating information about Epic environment activities (refreshes/copy-downs, maintenance windows, upgrades, patches) and enforcing proper environment use for build, testing, and training to application and technical teams, and end users
• Updating technical project plans, technical trackers, and other work plans
• Participating in core Epic project leadership discussions and decisions
• Acting as a liaison/coordinator between Epic application and technical/infrastructure teams supporting Epic, including Epic Hosting and Technical Services
• Ensuring that the Epic systems teams provide routine system monitoring and that issues are mitigated
• Working with Epic application and technical teams, and organization leadership to maintain and test downtime and recovery processes
• Serving as the Montage administrator for the Epic tools used for system support and maintenance: Sherlock and Nova
• Improving the Epic implementation, design, and maintenance process by evaluating the adequacy of the tool sets and introducing new tools, techniques, and practices to ensure efficiency and productivity
• Collaborating with and backing up the Operational Analytics and Process Support Lead in the definition, optimization, oversight, and reporting on various ITIL processes employed across the HIT Division, including Change, Configuration, Incident, Problem Management practices and others

Experience/Competencies:

• Experience coordinating technical teams in a healthcare provider environment
• Strong leadership and communication skills
• Ability to communicate with both application and technical team members
• Process- and detail-oriented
• Assertive and able to hold staff accountable for following established policy and procedure
• Strong organizational skills and project management experience
• Experience setting policies, procedures, equipment, and documentation standards
• Familiarity with ITIL v4 framework, particularly service management practices
• Technical background with a general understanding of the Epic technical infrastructure and support roles/responsibilities, including servers, storage, network, and desktop support teams

Education/Training/Certification

• Bachelor's degree or higher
• The following training and/or certifications are required within 90 days of hire:
  • Epic Technical Overview of Implementation (no certification)
  • Epic Core Analyst Badge certification
  • Epic Data Courier certification
  • ITIL v4 Foundation certification

Assigned Work Hours:

Full-time (Exempt)

Position Type:

Pay Range (based on years of applicable experience):

to