Systems Analyst I Exempt-HIT
Montage Health’s application process has changed effective 12/20/2019.
If you submitted an online application prior to 12/20/2019, you will be required to recreate your profile information if you want to apply to any new positions. You will no longer have access to your previously saved profiles and applications. Current employees applying for transfer into a posted position must also create a profile.
- Excellent Pay and Generous Benefits including a Pension and Continuing Education Reimbursement
- Excellent Team Orientated Culture
- Free Gym for Employees
Responsible for supporting basic application functions, performing system configuration tasks, maintaining security, resolving problems, and meeting all customer expectations for applications maintained by the Health Information Technology (HIT) department. Responsible for upgrading and patching applications. Responsible for generating and compiling reports.
Serves as the liaison between the staff, technology teams, and support teams. Utilizes application expert knowledge and tools to optimize applications. Develops strategies for change management and system performance improvement. Collaborates with users and vendors in resolving system problems. Participates in planning, building, evaluating, testing, implementing, and documenting new processes, modules, screens, and interfaces for business systems. Guides application users in identifying functional requirements and implementing effective information support systems. Guides system users in evaluating their processes in order to define, simplify, and automate the activities comprising each process. Recommends automated solutions. Leads small projects. Must be able to effectively utilize incident management tools and procedures to accurately track and escalate issues. A wide degree of creativity and latitude is expected.
Requirements: Minimum of two years experience supporting technology systems. Knowledge of business information systems and business workflow. Basic SQL querying knowledge. Experience with report writing tools (e.g. Crystal Reports, SSRS). Significant experience troubleshooting software. Working knowledge of networks and PC operating systems. Working knowledge of Microsoft Office products. Excellent written and oral communication skills; Customer Service ; Prior Epic Software Knowledge/certifications. Strong interpersonal skills and ability to communicate effectively with all levels of staff. Self-motivated and flexible to accommodate changes in business strategies. Detail oriented. Desire and ability to learn quickly. Ability to work productively in teams and independently. Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. Ability to effectively prioritize and execute multiple tasks in a high-pressure environment. Customer-service oriented. Strong organizational skills.
Preferred Experience: MyChart and/or Ambulatory Epic certification; Prior work/exposure with patient portals and digital health tools
Bachelor Degree in Computer Sciences, Health Information Systems, or Business Management preferred. Experience with project implementations.
Assigned Work Hours: