Senior EpicCare Ambulatory Application Analyst II, Epic Community Connect
Montage Health’s application process has changed effective 12/20/2019.
If you submitted an online application prior to 12/20/2019, you will be required to recreate your profile information if you want to apply to any new positions. You will no longer have access to your previously saved profiles and applications. Current employees applying for transfer into a posted position must also create a profile.
- CHOMP has been voted the Best Place to Work in Monterey County for 10 straight years
- Excellent Pay and Generous Benefits including a Pension and Continuing Education Reimbursement
- Excellent Team Oriented Culture
- Free Gym for Employees
Under the leadership of the Epic Connect Program Manager, the Senior EpicCare Ambulatory Application Analyst II is responsible for systems analysis, process/workflow optimization, software implementation, and support for applications maintained by the Health Information Technology department.
The Senior EpicCare Ambulatory Application Analyst II is responsible for supporting essential application functions, performing system configuration tasks, resolving problems, performing system upgrades and patching, and meeting all customer expectations for clinical and business applications.
Serve as the liaison between staff, technology teams, and support teams. Works collaboratively to ensure the operative performance of the various systems. Develop strategies for change management and system performance improvement, utilizing quality improvement principles, practices, and tools. Coordinates aspects of planning, design, development, implementation, communication, maintenance, and evaluation of existing or new functionality to ensure efficient processes/workflows. Expertly evaluates current workflows and develops and documents new workflows in collaboration with end-users. Maintain current knowledge of organizational quality, business measures, regulatory requirements, and performs configuration of applications to support compliance. Work closely with Instructional Designers and Workflow Analysts on workflows in support of end-user training. Gathers and analyzes data in support of business cases, proposed projects, and systems requirements. Responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. Performs a variety of complicated tasks and leads medium to large projects. Mentor, lead and direct the work of others when applicable. An extensive degree of creativity and latitude is expected.
Qualifications and Required Experience:
Minimum of seven years of experience supporting technology systems. Minimum of five years of experience working in healthcare or another related field. Experience with EpicCare Ambulatory configuration tools supporting clinical and business workflows in Epic Ambulatory EHR. Experience supporting application and user side security and permissions for department context and job role (e.g., EMP and SER build and support). Experience supporting application build within Epic Community Connect Implementations for both single and multi-provider Ambulatory practices. Experience supporting application configurations for Optimizations, Upgrades, and Enhancements for relevant application use in both single and multi-provider Ambulatory practices. Proven experience with system analysis and system administration, balancing operational, maintenance, and customer expectations related to the needs and capabilities of the EpicCare Ambulatory Application. Working knowledge of industry-standard message formats (e.g., HL7, X12, and XML), supporting application-specific workflows involving diagnostic orders and results (CPOE), as well as electronic prescriptions (e-prescribe). Practical knowledge of importing data for use in reporting software, spreadsheets, graphs, flow charts, and visual process mapping (e.g., workflow diagrams). Significant experience troubleshooting reported issues impacting assigned applications from both a technical and end-user training perspective. Working knowledge of Microsoft Office products. Excellent verbal and written communication skills. Strong interpersonal skills and ability to communicate effectively with all levels of staff. Self-motivated and flexible to accommodate changes in clinical and business strategies. Detail-oriented, with a desire and ability to learn quickly. Strong organizational skills. Demonstrated ability to work productively in teams and independently. Strong analytical skills, including a thorough understanding of how to interpret clinical and business needs and translate them into application and operational requirements. Ability to effectively prioritize and execute multiple tasks in a high-pressure environment. Customer-service oriented.
Minimum of two years of experience working as an end-user for user roles supported by assigned application(s) (i.e., working as an Ambulatory Medical Assistant (MA), Practice Administrator (Office Manager), Front Desk Registration and Scheduling, or in-office Biller/Coder for practice-based healthcare professional services). Experience with Epic Reporting Tools (e.g., Reporting Workbench, Radar Dashboards) supporting operational needs of Epic Community Connect Affiliates and Performance Measures for Merit-based Incentive Payment System (MIPS) (e.g., Quality, Improvement Activities, Promoting Interoperability, and Cost). Working knowledge of Citrix, networking, physical and virtual workstations, Windows and Mac OS based operating systems, and both local and server-side printing and printer mapping. Working knowledge of basic programming/scripting. Working knowledge of Microsoft Visio, Project, and SharePoint.
Bachelor’s Degree from an accredited college or university. Or, equivalent job experience.
Preferred areas of study include but are not limited to Health Sciences, Computer Sciences, Information Technology, or Business Management.
Master’s Degree in Computer Science, Computer Information Systems, Health Administration, or Business Management.
EpicCare Ambulatory Administration
Epic Care Everywhere
Epic Orders Transmittal
Community Connect Clinical Content Builder End User Badge
Regulatory Reporting: Quality Measures For Eligible Clinicians Badge
Community Connect Technical Builder End User Badge
Epic In Basket Configuration - Advanced Badge
Results Routing Badge
Assigned Work Hours: