Job Description

Welcome to Montage Health’s application process!

Job Description:

Under the leadership of the Epic Connect Program Manager, the Senior Epic Access Applications Analyst II is responsible for systems analysis, process/workflow optimization, software implementation, and support for applications maintained by the Health Information Technology department.

The Senior Epic Access Applications Analyst II is responsible for supporting essential application functions, performing system configuration tasks, resolving problems, performing system upgrades and patching, and meeting all customer expectations for clinical and business applications.

Serve as the liaison between staff, technology teams, and support teams. Works collaboratively to ensure the operative performance of the various systems. Develop strategies for change management and system performance improvement, utilizing quality improvement principles, practices, and tools. Coordinates aspects of planning, design, development, implementation, communication, maintenance, and evaluation of existing or new functionality to ensure efficient processes/workflows. Expertly evaluates current workflows and develops and documents new workflows in collaboration with end-users. Maintain current knowledge of organizational quality, business measures, regulatory requirements, and performs configuration of applications to support compliance. Work closely with Instructional Designers and Workflow Analysts on workflows in support of end-user training. Gathers and analyzes data in support of business cases, proposed projects, and systems requirements. Responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. Performs a variety of complicated tasks and leads medium to large projects. Mentor, lead and direct the work of others when applicable. An extensive degree of creativity and latitude is expected.

Qualifications and Required Experience:

Minimum of seven years of experience supporting technology systems. Minimum of five years of experience working in healthcare or another related field. Experience with Epic Prelude, Eligibility, Cadence, and Referrals configuration tools supporting clinical and business workflows in an Epic Ambulatory EHR implementation. Experience supporting application and user side security and permissions for department context and job role (e.g., EMP and SER build and support). Experience supporting application build within Epic Community Connect Implementations for both single and multi-provider ambulatory practices. Experience supporting application configurations for Optimizations, Upgrades, and Enhancements for relevant application use in both single and multi-provider ambulatory practices. Proven experience with system analysis and system administration, balancing operational, maintenance, and customer expectations related to the needs and capabilities of Epic’s Access Applications suite. Working knowledge of industry-standard message formats (e.g., HL7, X12, and XML), supporting application-specific workflows involving Real-time Eligibility(RTE) and Real-time Authorization(RTA). Practical knowledge of importing data for use in reporting software, spreadsheets, graphs, flow charts, and visual process mapping (e.g., workflow diagrams). Significant experience troubleshooting reported issues impacting assigned applications from both a technical and end-user training perspective. Working knowledge of Microsoft Office products. Excellent verbal and written communication skills. Strong interpersonal skills and ability to communicate effectively with all levels of staff. Self-motivated and flexible to accommodate changes in clinical and business strategies. Detail-oriented, with a desire and ability to learn quickly. Strong organizational skills. Demonstrated ability to work productively in teams and independently. Strong analytical skills, including a thorough understanding of how to interpret clinical and business needs and translate them into application and operational requirements. Ability to effectively prioritize and execute multiple tasks in a high-pressure environment. Customer-service oriented.

Preferred Experience:

Minimum of two years of experience working as an end-user for user roles supported by assigned application(s) (i.e., working as an Ambulatory Medical Assistant (MA), Practice Administrator (Office Manager), Front Desk Registration and Scheduling, or in-office Biller/Coder for practice-based healthcare professional services). Experience with Epic Reporting Tools (e.g., Reporting Workbench and Radar Dashboards) supporting operational needs of Epic Community Connect Affiliates within supported application(s)’s area. Working knowledge of Citrix, networking, physical and virtual workstations, Windows and Mac OS based operating systems, and both local and server-side printing and printer mapping. Working knowledge of basic programming/scripting. Working knowledge of Microsoft Visio, Project, and SharePoint.

Education Required:

  • Bachelor’s Degree from an accredited college or university. Or, equivalent job experience.

  • Preferred areas of study include but are not limited to Health Sciences, Computer Sciences, Information Technology, or Business Management.


  • Master’s Degree in Computer Science, Computer Information Systems, Health Administration, or Business Management.

Licensure/Certifications Required:

  • Epic Prelude and Eligibility

  • Epic Cadence, Referrals and Authorizations


  • Epic Benefits Engine

  • Epic Security

  • Access Data Model

  • Schedule Strategy End User Badge

  • Patient Estimates Badge

  • Community Connect Technical Builder End User Badge

Assigned Work Hours:

M-F, 8:00 AM to 5:00 PM, rotating on-call schedule.

Position Type:


Pay Range (based on years of applicable experience):




Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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