Job Description

Welcome to Montage Health’s application process!

Job Description:

The Mail Clerk is responsible for processing incoming and outgoing correspondence from clients, members and providers regarding eligibility, claims status and benefit determinations.


  • Separate claims from regular mail, sort, count, date stamp and distribute to claims analysts.
  • Scan paper claims to convert to EDI
  • Identify claims for cancelled groups and forward to appropriate address.
  • Distribute regular mail to appropriate staff members.
  • Collect outgoing mail from various departments and prepare for mailing using Pitney-Bowes postage meter machine.
  • Handle and distribute checks to Accounting Department
  • Provide support and coverage to inter-departmental staff as needed.
  • Perform other activities and functions as assigned.

Position Requirements

  • Excellent verbal and written communication skills, including active listening.
  • Ability to operate mail processing equipment required to fulfill position responsibilities.
  • Ability to operate spreadsheet, word processing programs and computer equipment required to fulfill position responsibilities.
  • Working knowledge of business operations.
  • Working knowledge of federal regulation specific to the administration of self-funded employer health and welfare plans, including ERISA, Department of Labor and Health and Human Services.
  • Ability to work with minimal supervision.
  • Readily adaptable to the changing needs of the business; able to manage multiple priorities; tolerance for ambiguity.
  • Ability to use sound judgement, identify next steps to be taken, and develop appropriate solutions.
  • Ability to collaborate with multiple parties to solve problems.


  • Accountability and Dependability: Assumes responsibility for accomplishing duties in an effective and timely manner.
  • Integrity:  Consistently honors commitments and takes responsibility for actions and words.
  • Software and Computer Skills: Proficient in the use of Microsoft Office Suite, Highly skilled at using the Internet. Must learns effectively with computer-based and/or online training.
  • Flexibility:  Demonstrates adaptability and openness to alternative solutions and flexibility when interacting with others, understanding their attitudes, needs, interests, and perspectives.
  • Inclusiveness:  The ability to network and partner with all internal and external stakeholders including broad and diverse representation of private/public and traditional/non-traditional community organizations.

Skills and Education

  • High school diploma; Associates degree, preferred.
  • Minimum 1 to 3 years experience in a healthcare or insurance industry setting.

Benefits               Competitive benefit package

Salary                   $20-22 per hour

Aspire Health Plan is an equal opportunity employer.


Assigned Work Hours:


Position Type:


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online