Epic Analyst - Willow
Montage Health’s application process has changed effective 12/20/2019.
If you submitted an online application prior to 12/20/2019, you will be required to recreate your profile information if you want to apply to any new positions. You will no longer have access to your previously saved profiles and applications. Current employees applying for transfer into a posted position must also create a profile.
- Excellent Pay and Generous Benefits including a Pension and Continuing Education Reimbursement
- Excellent Team Orientated Culture
- Free Gym for Employees
Under the leadership of the Chief Information Officer, the Applications Analyst I reports to the Application Supervisor and is responsible for systems analysis, process/workflow optimization, software implementation, and support for applications maintained by the Health Information Technology department.
The Application Analyst is responsible for supporting basic application functions, performing system configuration tasks, resolving problems, performing system upgrades and patching, and meeting all customer expectations for clinical and/or business applications.
Serves as the liaison between the staff, technology teams, and support teams. Utilizes application expert knowledge and tools to optimize applications. Develops strategies for change management and system performance improvement utilizing quality improvement principles, practices, and tools. Collaborates with users and vendors in resolving system problems. Participates in planning, building, evaluating, testing, implementing, and documenting current and future state processes/workflows, modules, screens, and interfaces for applications. Guides application users in identifying functional requirements and implementing effective information support systems. Maintains current knowledge of organizational quality and business measures, and regulatory requirements and performs configuration of applications to support compliance. Guides end users in evaluating their processes/workflows in order to define, simplify, and automate the activities comprising each process. Works closely with Principal Trainers on workflows and in support of end user training. Recommends automated solutions. Leads small projects. Must be able to effectively utilize incident management tools and procedures to accurately track and escalate issues. A wide degree of creativity and latitude is expected.
Two or more years experience supporting technology systems preferred. Knowledge of clinical or business workflows. Experience with application configuration tools to support the clinical or business systems. Experience troubleshooting software. Experience with project implementations preferred. Project management experience preferred. Understanding of industry standard message formats (e.g. HL7, X12, and XML). Basic SQL querying knowledge preferred. Experience with report writing tools (e.g. Crystal Reports, SSRS, Tableau) preferred. Working knowledge of networks and PC operating systems. Working knowledge of Microsoft Office products.
Excellent verbal and written communication skills. Strong interpersonal skills and ability to communicate effectively with all levels of staff. Self-motivated and flexible to accommodate changes in clinical and business strategies. Detail oriented. Desire and ability to learn quickly. Ability to work productively in teams and independently. Strong analytical skills required, including a thorough understanding of how to interpret clinical and business needs and translate them into application and operational requirements. Ability to effectively prioritize and execute multiple tasks in a high-pressure environment. Customer-service oriented. Strong organizational skills.
Bachelor’s degree in healthcare, informatics, education, business, or information systems required. Equivalent experience may be substituted.
Licensure/Certification: Epic certification is required within 90 days of the training completion date and as required to support new version releases. Clinical license or Willow application experience preferred.
Assigned Work Hours: