Customer Service Representative - Patient Business Services (Per diem)
Montage Health’s application process has changed effective 12/20/2019.
If you submitted an online application prior to 12/20/2019, you will be required to recreate your profile information if you want to apply to any new positions. You will no longer have access to your previously saved profiles and applications. Current employees applying for transfer into a posted position must also create a profile.
- Excellent Pay and Generous Benefits including a Pension and Continuing Education Reimbursement
- Excellent Team Orientated Culture
- Free Gym for Employees
The Customer Service Representative reports to the Customer Service Supervisor. Responsibilities include, but not limited to: answer calls to Customer Service Line; respond to incoming correspondence (e.g., email, fax, mail); support all patients who "walk in"; place outbound calls to resolve patient balances or address billing concerns; process payments, including setting up payment plans and providing statements; update demographics/insurance information; process charity/discounted care applications; and refer accounts to collections or bad debt. May perform other duties as assigned by the Customer Service Supervisor or a manager.
Proven ability to quickly comprehend and retain new techniques and concepts, adapt readily to change; effective verbal and written communication skills; ability to read, comprehend and follow written and verbal instructions; experience with computers and working knowledge of standard office equipment; ability to maintain concentration and a positive professional demeanor in a demanding environment with potential for conflict; proven ability to discuss financial matters with patients and/or their representatives; two-year self pay billing collection experience, and one year medical billing experience; knowledge of basic accounting principles and medical terminology; experience with and working knowledge of computer based accounts receivable/payable systems; excellent telephone skills; basic experience with Microsoft Word and Excel; well-groomed in appearance.
Customer service skills; working with the public, either in person or on the phone, in a medical setting; demonstrates understanding of collection law; knowledge of Medicare, Medi-Cal and third party payer reimbursement principles.
High school graduate or GED required. Relevant course work above and beyond high school is preferred.
Equal Opportunity Employer
Assigned Work Hours:
Per diem, varied day shifts as needed and not set guaranteed hours in a two-week pay period. This is not a full or part time position.
Monday - Friday 8:30 - 5:00 pm for training then hours will be reduced to meet per diem schedule.
Position Type:Per Diem