Job Description

Montage Health’s application process has changed effective 12/20/2019.
If you submitted an online application prior to 12/20/2019, you will be required to recreate your profile information if you want to apply to any new positions. You will no longer have access to your previously saved profiles and applications. Current employees applying for transfer into a posted position must also create a profile.

  • Excellent Pay and Generous Benefits including a Pension and Continuing Education Reimbursement
  • Excellent Team Orientated Culture
  • Free Gym for Employees

Job Description:

Under the leadership of the HIT Applications Manager, the System Analyst I is responsible for supporting all aspects of build, maintenance, break/fix and optimization in their assigned applications. This position collaborates with other application analysts, Clinical Informatics, Instructional Designers and users to maintain and optimize Montage’s electronic health record.

Responsibilities include but are not limited to:

Development, testing, validation and maintenance of the Epic application Use Clinical background and subject matter expertise to build and support the application Serve as a resource in promoting the understanding, integration and application of information technology in healthcare settings Developing and maintaining an understanding of clinical, technical and operational workflows to properly optimize the assigned application. Provide support to end users for software implementations, updates, and new version releases and document project issues Complete testing and workflow validation of assigned applications and modifications before implementation into all environments Gathering end user requirements and evaluating complicated workflows by working directly with end users Oversee implementation of upgrades and service updates Participate in on call coverage rotation as assigned Follow team standard operating procedures, polices, and use organization standard templates

HIT departmental responsibilities

Maintaining focus on customer service and responsiveness Excellent communication both written and verbal Troubleshoot technical problems Use of HIT tools, applications, and processes Maintain fluency in HIT and industry best practices, tools, applications, certifications and processes

Follow departmental and organizational policies and procedures.


Required Experience:

  • Supporting EpicCare Ambulatory Application in an analyst role
  • Regulatory Reporting/Dashboards for Objective and Quality Measures
  • Excellent written and oral communication skills
  • Customer service
  • Microsoft Office products

Preferred Experience:

  • Prior Medical Group Practice experience
  • IT issue tracking software or "ticketing" systems e.g. ServiceNow

Bachelor’s degree in healthcare, informatics, education, business, or information systems required. Equivalent experience may be substituted.


Required certifications -

  • EpicCare Ambulatory

Preferred existing certifications -

  • Additional Epic certifications or badges that help support Ambulatory workflows (i.e. Order Transmittal, Smart Forms, Best Practice Advisories, Health Maintenance, In-Basket Configuration, Results Routing, Regulatory Reporting for Objective & Quality Measures)

Epic certifications is required within 90 days of completion date of course and as required to support new versions.

Equal Opportunity Employer

Assigned Work Hours:

Full time (exempt)

Position Type:


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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